Privacy Policy

Real Prize Casino Canada ("we," "us," or "our"), operated by RealPlay Tech Inc., is committed to protecting the privacy of all users of the real-prize-casino.ca website and associated mobile applications. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy legislation.

1. Information We Collect

Information You Provide Directly

• Account registration details: name, email address, date of birth, province/territory
• Username and account password (stored in encrypted form)
• Payment information (processed by certified third-party payment processors; we do not store full card numbers)
• Communications you send to our support team
• Voluntary survey responses and feedback

Information Collected Automatically

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent, and navigation patterns on our platform
• Game activity logs (for fairness verification and responsible gaming purposes)
• Cookies and similar tracking technologies (see Section 3)

2. How We Use Your Information

We use your information for the following lawful purposes:

• Account creation, verification, and management
• Providing access to our 500+ casino games and platform features
• Processing coin package purchases and prize redemptions
• Delivering bonuses, promotions, and VIP Club benefits
• Complying with age verification requirements (18+ only)
• Fraud prevention and platform security monitoring
• Responsible gaming monitoring and intervention
• Customer support and dispute resolution
• Improving platform performance and user experience
• Sending transactional emails and, where consented, promotional communications

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on real-prize-casino.ca. Types of cookies we use include:

• Essential cookies: Required for platform operation (login sessions, security tokens)
• Performance cookies: Analytics to understand how players use our platform (Google Analytics)
• Functional cookies: Remember your preferences (language, game settings)
• Marketing cookies: Only with your explicit consent, used to deliver relevant promotional content

You may control cookie settings through our cookie consent banner or your browser settings. Disabling certain cookies may affect platform functionality.

4. Data Sharing

We do not sell your personal information. We may share data with trusted third parties solely for operational purposes:

• Payment processors (Nuvei, PaySafe, PayPal) for transaction processing
• Identity verification providers for age and fraud verification
• Analytics providers (Google Analytics) under data processing agreements
• Customer support platform providers
• Legal authorities when required by Canadian law or court order

5. Data Security

We employ industry-standard security measures including 256-bit SSL/TLS encryption for all data transmission, AES-256 encryption for stored sensitive data, PCI DSS Level 1 compliance for payment data, multi-factor authentication options for account access, and regular third-party security audits. While no system is 100% immune to breaches, we take all reasonable precautions to protect your data.

6. Your Rights Under PIPEDA

As a Canadian resident, you have the right to access the personal information we hold about you, correct inaccurate information, withdraw consent for non-essential data processing, and request deletion of your account and associated data. To exercise these rights, contact our Privacy Officer at [email protected].

7. Data Retention

We retain your data for as long as your account is active and for up to 7 years after account closure for legal and regulatory compliance purposes. Game activity logs are retained for 5 years for responsible gaming and dispute resolution.

8. Contact Our Privacy Officer

For privacy enquiries: [email protected]
RealPlay Tech Inc. · real-prize-casino.ca
Registered in Delaware, serving Canadian players.